Head of Consumer Banking JOB DESCRIPTION GUIDE

Head of Consumer Banking Salary Guide

Looking to hire top talent or advance your career? Our expertly researched salary guide for 2024 provides valuable insights into Banking & Finance positions!

Head of Consumer Banking Core Duties and Qualifications

The banking sector will be transformed with the vision of the Head of Consumer Banking. The Head of Consumer Banking (HCB) will lead the creation and implementation of new banking products and services, thereby attracting more business and ensuring the loyalty of existing customers.

The head of consumer banking requires excellent accountancy and leadership skills as well as the ability to maintain and handle financial records. Many of the requirements to be matched when applying for this position will also meet the criteria of top UAE employers, which are listed below:

Desired Profile For A Head of Consumer Banking

Roles and Duties

Here are the duties to follow and perform:

Create and implement consumer banking strategies that correspond with corporate objectives.
Lead cross-functional teams to create and provide customer-centric products and services.
Connect with critical stakeholders, including customers, regulators, and industry partners.
Implement digital transformation to improve customer experiences.
Market trends, competitive activity, and consumer input are used to make informed business decisions.
Ensure regulatory compliance and risk management for consumer banking activities.

Qualifications And Certifications

List of qualifications essential for the head of consumer banking in the finance industry.

Required Bachelor’s degree (or equivalent) in:

Consumer Banking
Accounting
Finance or Economics
Marketing or Management

MSc/ MA or any postgraduate degree in a related field is also highly appreciated for advancing their career.
Certification as a CPA (Certified Public Accountant), CFA (Chartered Financial Analyst), CRB (Certified Retail Banker), CFSA (Certified Financial Services Auditor), CMA (Certified Management Accountant), CDBP (Certified Digital Banking Professional), and others are highly suggested.

Skills And Expertise

Here are the skills and experience that contribute to their success in the role:

10 – 11 years of experience in consumer banking, including five years in leadership roles.
Strong command of MS Office programs for documentation, especially Excel.
Mathematical and technical skills.
Fundamental understanding of retail banking products, market trends, and customer needs.
Knowledge of regulatory requirements as well as risk management practices.
Exceptional communication skills with deep strategic thinking and problem-solving skills.
Strong customer focus and total commitment to delivering excellent experiences.
Perform well in a dynamic and constantly changing environment.
Key profit focus through solid financial management.

RFS HR Consultancy, a Premier Talent Management Consultancy for Business and Finance companies in UAE, specializes in connecting top businesses with executive professionals.

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