Conceirge Supervisor JOB DESCRIPTION GUIDE

Conceirge Supervisor Salary Guide

Looking to hire top talent or advance your career? Our expertly researched salary guide for 2024 provides valuable insights into hospitality positions!

Conceirge Supervisor Core Duties and Qualifications

Concierge Supervisor’s job is incredibly important in ensuring that every guest, every conversation is perfect and that all the concierge agents under their supervision perform outstandingly.

Being a local knowledge expert, problem solver, and special requests helper, supervisor help the visitors to connect with the services they require, starting with the advice of the number one dining venues to the booking of some extraordinary events.

Desired Profile For A Conceirge Supervisor

Roles and Duties

This role combines the qualities of a leader, good organizational skills, and a keen desire for the hospitality field, thus, making the guests feel recognized and taken care of throughout their stay while supervisors are also in charge of the following duties and responsibilities to fulfil their role:

Oversee and guide the concierge team in providing excellent service to the guests.
Manage requests by guests, be it for transport, table booking, or event tickets.
Give guests precise and personal suggestions according to their wishes.
Teach and encourage concierge staff to keep the highest levels of service.
Handle guest issues and special requests with ease and compassion.
Work with other departments to guarantee that visitors have a pleasant time.
Be well versed with the current local tours, happenings, and amenities to give helpful guidance.
Keep an eye on everybody’s performance and control the timetable to stay in line with the necessary things.

Qualifications And Certifications

The following are the educational qualifications of the concierge supervisor highlighted by the top hospitality firms in the UAE:

Diploma or equivalent in hospitality management.
Required Bachelor’s degree or equivalent in:
- Travel and Tourism Management
- Hospitality Management
- Related field
Professional certifications of:
- Certified Concierge Supervisor (CCS)
- Certified Hospitality Supervisor (CHS)
- Certified Guest Service Professional (CGSP)
- Others are suggested

Skills And Expertise

Here are the skills and requirements highlighted by top hospitality companies in the UAE for the post of concierge supervisor:

2- 4 years of professional experience in concierge or guest services roles within the hospitality industry.
Knowledge of:
- Concierge software (Concierge Plus, Guestware)
- Property Management Systems (PMS)
Leadership ability.
Knowledge of local attractions and cultural awareness.
Strong communication and interpersonal skills.
Multitasking and problem-solving ability.
Organizational skills to manage schedules, bookings, etc.
Attention to details.

RFS HR Consultancy, a premier Hospitality Recruitment Provider in the UAE, specializes in connecting top hospitality companies with talented hospitality professionals.

Explore our platform for the latest Hospitality positions at top hospitality firms.

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FRONT OFFICE MANAGER

MEETING & EVENT MANAGER

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REVENUE MANAGER

CATERING MANAGER

GUEST RELATIONS MANAGER

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