Customer Relation Manager JOB DESCRIPTION GUIDE

Customer Relation Manager Salary Guide

Looking to hire top talent or advance your career? Our expertly researched salary guide for 2024 provides valuable insights into Banking & Finance positions!

Customer Relation Manager Core Duties and Qualifications

Customer Relationship Manager spearheads customer engagement initiatives, cultivating loyalty and trust through personalized interactions, effective issue resolution, and tailored service strategies.

Typically, top Banking and Finance Firms in the UAE require Customer Relation Manager (CRM) to possess the following skills and experience:

Desired Profile For A Customer Relation Manager

Roles and Duties

Let’s explore what makes a CRM truly stand out! The role of a Customer Relation Manager embraces the following essential duties and responsibilities:

Develop and maintain successful relationships with customers.
Make sure to understand the issues and work on the problems quickly and efficiently.
Keep all stakeholders updated with the latest trends, product development, or organizational financial strategies.
Arrange meetings with higher authority to discuss efficient solutions and strategies.
Understand the needs and requirements of the customer and deal with them accordingly.
Suggest plans and strategies for attracting new clients and satisfying existing clients.
Compliance with laws and regulatory standards.

Qualifications And Certifications

To achieve career success as a Customer Relations Manager in the UAE banking and finance sector, one must acquire the following occupational qualifications and certifications.

Required Bachelor’s degree (or equivalent) in:
- Accounting
- Finance
- Business Studies
- Marketing
- Management
A Master’s degree in the related field is also highly appreciable.
Certification of:
- Certified Customer Experience Professional (CCXP)
- Certified Client Relationship Manager (CCRM)
- Certified Relationship Management Specialist (CRMS)

Skills And Expertise

Achieving career excellence as a Customer Relation Manager (CRM) requires a strong foundation in these critical skills and areas of experience:

1-3 years of experience in a customer-facing or related role.
Proven track record of customer satisfaction and retention.
Knowledge of digital marketing and social media.
Strong knowledge of basic latest technologies.
Strong command of MS Office programs.
Problem-solving skills and provision of valuable solutions.
Patience, adaptability, and empathy are soft skills.
Excellent communication skills.
Collaborative team-building ability.

RFS HR Consultancy, a Premier Talent Management Consultancy for Business and Finance companies in UAE, specializes in connecting top businesses with talented professionals.

Explore our platform for the latest Banking and Finance positions at top Business and Finance firms.

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