Dispatch Manager JOB DESCRIPTION GUIDE

Dispatch Manager Salary Guide

Looking to hire top talent or advance your career? Our expertly researched salary guide for 2024 provides valuable insights into courier and logistics positions!

Dispatch Manager Core Duties and Qualifications

The dispatch manager in the logistics and courier field is primarily responsible for the smooth and efficient movement of the products and services, which in turn holds the key to the success of the operations.

Dispatch managers can use technology to acquire information from the GPS and dispatch software, thus making it easier to track fleet operations, optimize routes, and improve cost usage as well as monitor efficiencies and improve customer service.

Desired Profile For A Dispatch Manager

Roles and Duties

The dispatch manager role calls for the person to have exceptional abilities in organizing and problem solving, and to be able to handle stressful situations with great accuracy while being in charge of the following duties and responsibilities:
  • Coordinate and supervise dispatch functions to ensure shipments are made on time and are well run.
  • Direct and optimize trips and road maps to reduce delivery time.
  • Supervise and back the dispatch team and drivers.
  • Apply dispatch software and GPS tools for tracking and road map creation.
  • Track maintenance schedules of vehicles and ensure fleet readiness.
  • Take care of and fix delivery problems or customer complaints without delay.
  • Implement relevant laws and regulations about safety in the workplace.
  • Create operational reports and use the data to find ways to improve the performance.
  • Interact with customers in order to discuss delivery solutions and updates.

Qualifications And Certifications

Here are the educational qualification for the role of dispatch manager outlined by the top logistics firm in UAE:
  • Required bachelor’s degree or equivalent in
    • Logistics
    • Supply chain management
    • Business administration
    • Related field.
  • Master’s degree in supply chain management, logistics, business administration (MBA) or related field.
  • Professional certifications of Certified Dispatch Professional (CDP), Certified Logistics Professional (CLP), Certified Transportation Broker (CTB), Transportation Security Administration (TSA), and others are suggested.

Skills And Expertise

Here are skills and experience that is required for the position of dispatch manager in the top logistics companies in the UAE:

  • 3- 5 years of prior working experience in logistics, courier operations, or related roles.
  • Understanding of dispatch software like TMW, Fleetmatics, etc., and transportation management systems (TMS).
  • Knowledge of Microsoft Office, Google Suite, and GPS systems.
  • Understanding of transportation laws, rules and regulations.
  • Ability to communicate and negotiate.
  • Ability to provide good service to customers and resolve complaints.
  • Organizational skills.
  • Leadership and team management.
  • Ability to think and act strategically in solving issues.
  • Attention to detail.

RFS HR Consultancy, a premier Courier & Logistics Recruitment Provider in the UAE, specializes in connecting top courier & logistics companies with talented courier & logistics professionals.

Explore our platform for the latest Courier & Logistics positions at top courier and logistics firms.

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