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Front Office Manager JOB DESCRIPTION GUIDE
Front Office Manager Salary Guide
Looking to hire top talent or advance your career? Our expertly researched salary guide for 2024 provides valuable insights into hospitality positions!
Front Office Manager Core Duties and Qualifications
A Front Office Manager has a central responsibility of building the first impression that the guests have about the company and their stay. As face of the company, manager is in the middle of the process, coordinating a team that welcome the guests, respond to their complaints or questions, and provide the necessary assistance.
This position requires effective problem solving skills, leadership and great interpersonal skills in order to create a warm first-impression for guests.
Desired Profile For A Front Office Manager
Roles and Duties
Front Office Manager is directly responsible for making memories for the guests and making people come back to that place again and again. Managers need to perform the following duties and responsibilities in order to achieve the desirable response from the guests:
- Supervise and coordinate the staff of the front desk, and work involving reservations, and check-in.
- Inform and encourage front office personnel about how to deliver spectacular service.
- Reply to guest inquiries, feedback, and complaints in a professional manner.
- Coordinate with other departments to guarantee a seamless working of a day.
- Book and payment records must be kept up to date.
- Keep track of the performance of the front office activities.
- Set and uphold standards with guest interactions.
- Learn about changes in your hospitality business operations to improve customer satisfaction.
Qualifications And Certifications
The following are the required qualifications of the front office manager highlight by the employers:
- Required bachelor’s degree or equivalent in:
- Business Administration
- Hospitality Management
- Related field
- Master’s degree in Hospitality Management, Business Administration, or related field.
- Professional certifications such as:
- Certified Front Office Manager (CFOM)
- Certified Hospitality Manager (CHM)
- Certified Hotel Administrator (CHA)
- And others are suggested
Skills And Expertise
Below are the skills required for the role of front office manager sought by the employer:
- 3-7 years of professional experience in:
- Front office operations
- Guest service
- Related fields
- Knowledge of Customer Relationship Management (CRM) software.
- Knowledge of Microsoft Office and reservation systems.
- Excellent customer service skills.
- Communication and negotiation skills.
- Multitasking ability.
- Finance acumen.
- Leadership and team management.
- Strategic thinking and problem-solving ability.
- Attention to detail.
RFS HR Consultancy, a premier Hospitality Recruitment Provider in the UAE, specializes in connecting top hospitality companies with talented hospitality professionals.
Explore our platform for the latest Hospitality positions at top hospitality firms.
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