Hospitality Coordinator JOB DESCRIPTION GUIDE

Hospitality Coordinator Salary Guide

Looking to hire top talent or advance your career? Our expertly researched salary guide for 2024 provides valuable insights into hospitality positions!

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Hospitality Coordinator Core Duties and Qualifications

A hospitality coordinator holds the crucial position within the hospitality industry of directing all divisions in the area and ensuring that guests enjoy their stay having the vivid impressions as well as the seamless story run by the daily operations.
It doesn’t matter if the coordinator is planning the event particulars, composing guest requests, or providing administrative support, the coordinator put his/ her heart, mind, and friendly attitude into every single task.

Desired Profile For A Hospitality Coordinator

Roles and Duties

In this role, hospitality coordinator is the main point of contact, linking guests, employees, and management to provide outclass service. The hospitality coordinator is also responsible for performing the following duties outlined by the top hospitality organizations in UAE:
  • Check in with guests and address any questions or unique requests quickly and accurately.
  • Work with the housekeeping, reception, and event planning teams to keep things flowing.
  • Set up and control timetables, registrations, and stocks as required.
  • Help organize and execute the event to ensure that the guests are satisfied.
  • Approach the guest’s feedback and problems in a calm and polite manner.
  • Keep thorough documentation of all kinds of interactions, requests, and solutions provided.
  • Help management with the daily administrative jobs and preparation of reports.
  • Maintain information that will be useful for guests regarding property services, policies, and attractions in the area.

Qualifications And Certifications

Below are the specifications of the hospitality coordinator given by the leading hospitality firms in the UAE:
  • Diploma or equivalent in hospitality management.
  • Required Bachelor’s degree or equivalent in:
    • Hospitality management
    • Hotel management
    • Travel or tourism
    • Related field
  • Professional certifications of Certified Hospitality Coordinator (CHC), Certified Guest Service Professional (CGSP), Certified Hospitality Manager (CHM), Hospitality Certifications, Customer Service Certification, and others are suggested.

Skills And Expertise

Here are the skills and requirements outlined by top hospitality companies in the UAE for the post of hospitality coordinator:

  • 1- 3 years of professional experience in hospitality, guest services, event coordination, administrative support, or related roles.
  • Knowledge of property management system (PMS), and online reservation systems.
  • Knowledge of Microsoft Office and Google Suite.
  • Leadership and team management ability.
  • Financial acumen.
  • Ability to build relations with clients.
  • Cultural awareness to handle diverse guests.
  • Strong communication and interpersonal skills.
  • Organizational skills.
  • Multitasking and problem solving ability.
  • Attention to details.

RFS HR Consultancy, a premier Hospitality Recruitment Provider in the UAE, specializes in connecting top hospitality companies with talented hospitality professionals.

Explore our platform for the latest Hospitality positions at top hospitality firms.

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