Hotel Manager JOB DESCRIPTION GUIDE

Hotel Manager Salary Guide

Looking to hire top talent or advance your career? Our expertly researched salary guide for 2024 provides valuable insights into hospitality positions!

Hotel Manager Core Duties and Qualifications

A hotel manager manages everything in a hotel organization, is overall responsible for guests and controls that guests have perfect and unforgettable stay in the hotel while maintaining profit and reputation of the hotel. This role is a combination of strategic foresight, practical guidance and a love for hotel services.

Hotel manager set the tone for exceptional service and operational excellence with a focus on quality, efficiency, and guest satisfaction. Manager is the one who drives the hotel’s success by balancing all the needs of guests, staff, and stakeholders.

Desired Profile For A Hotel Manager

Roles and Duties

This position requires a combination of strategic vision, practical leadership, as well as a love for hospitality while performing the following duties and responsibilities sought by the top employers:

Ensure that all hotel services operate smoothly to create a very good guest experience.
Oversee heads of departments and maintain seamless interactions among the teams.
Establish and execute ways to increase guest stay and revenue.
Uphold excellent levels of service, cleanliness, and safety throughout the premises.
Respond quickly to guest concerns and make sure they are satisfied.
Control the budget, financial reports, and cost management.
Bring in, train, and inspire employees to create a nice atmosphere.
Keep an eye on the market trends to modify the services and pricing strategies.

Qualifications And Certifications

The following are the educational qualifications of the hotel manager highlighted by the top hospitality firms in the UAE:

Diploma or equivalent in hospitality management.
Required Bachelor’s degree or equivalent in:
- Hospitality management.
- Hotel management.
- Business administration.
- Related field.
Master’s degree in hospitality management, business administration (MBA), or related fields.
Professional certifications of:
- Certified Hotel Administrator (CHA).
- Certified Hospitality Manager (CHM).
- Certified Hospitality Executive (CHE).
- Certified Revenue Manager (CRM).
- Hospitality Certification.
- And others are suggested.

Skills And Expertise

Here are the skills and requirements highlighted by top hospitality companies in the UAE for the post of hotel manager:

5-7 years of professional experience in the hospitality industry with at least 2-3 years as a manager or supervisor.
Knowledge of Hotel Management Software (e.g., Marriott’s MARSHA) and Revenue Management Systems (RMS).
Knowledge of Microsoft Office and Google Suite.
Leadership and team management ability.
Financial acumen.
Ability to build relations with clients.
Cultural awareness to handle diverse guests.
Strong communication and interpersonal skills.
Multitasking and problem-solving ability.
Strategic thinking.
Attention to details.

RFS HR Consultancy, a premier Hospitality Recruitment Provider in the UAE, specializes in connecting top hospitality companies with talented hospitality professionals.

Explore our platform for the latest Hospitality positions at top hospitality firms.

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EXECUTIVE CHEF

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