IT Support Specialist Job Description Guide

IT SUPPORT SPECIALIST JOB DESCRIPTION Guide

IT Support Specialist Salary Guide

Looking to hire top talent or advance your career? Our expertly researched salary guide for 2024 provides valuable insights into Digital and Tech positions!

IT Support Specialist Core Duties and Qualifications

Top tech organizations are now recruiting passionate IT Support Specialists who are committed to delivering exceptional infrastructure experiences, empowering personnel with seamless, reliable, and accessible technology solutions.

Below is the detailed job description provided to clarify the general requirements and qualification that top IT consulting firms in the UAE have when hiring IT Support Specialist.

Desired Profile For An IT Support Specialist

Duties And Responsibilities

As an IT Support Specialist, you need to adopt the following duties and responsibilities:

In-depth knowledge about all the computer components, including software, hardware, and applications.
Assist staff members and customers with guidance related to IT infrastructure.
Monitor, identify, and address IT risks in compliance with established rules, regulations, and standards.
Monitor the IT infrastructure and its components, including software, hardware, and applications.
Maintain the security system.
Follow the latest technological updates and implement them according to the needs.

Qualifications And Certifications

Following are the professional qualifications and top certifications for career advancement acquired by top IT consulting firms in UAE:

Required Bachelor’s degree (or equivalent) in:
- Computer Science
- Computer Software/Computer Systems Engineering
- Information Technology
- Related Field
Certification of Information Technology Infrastructure Library (ITIL), Certified Information Technology Professional (CITP), CompTIA A+, AWS.

Skills And Expertise

Below mentioned are the skill sets and experience that an individual must possess for the career advancement in this competitive market:

3-5 years of experience in project management or technical roles.
Detailed understanding of the software development cycle.
Programming languages like ML, Python, Java, JavaScript, Prolog, SQL, and C++.
Proficient in operating systems like Windows, macOS, and Linux.
Understanding of network concepts (TCP/IP, DHCP, DNS).
Ability to translate technical terms for the non-technical community.
Problem-solving skills and provision of valuable solutions.
Troubleshoot complex software issues and provide creative solutions.
Good communication and interpersonal skills.
Critical thinking and learning mindset.
Collaborative team-building ability.

RFS HR Consultancy, a Premier IT and Tech Recruitment Provider in UAE, specializes in connecting top tech companies with talented Tech professionals.
Explore our platform for the latest IT AND TECH positions at top IT and Tech firms.

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