In retail banking, customer service professionals ensure customers’ seamless and satisfactory experience. Their significance lies in handling transactions and being the face of the institution, fostering trust, and embodying the brand’s values. Retail banking has witnessed a transformation, evolving from…
Relationship managers or relations managers work to strengthen the interactions between their businesses and customers. Relationship management in banking is typically separated into two main categories: client relationship management and business relation management. Facilitating positive interactions helps organizations maximize their…
The retail banking industry has undergone a profound transformation in an era of fast technological advancements and evolving customer preferences. Adaptation is no longer a choice but necessary for branch teams aiming to survive and thrive in this dynamic environment.…