Telecommunications Operations Manager JOB DESCRIPTION GUIDE

Telecommunications Operations Manager Salary Guide

Looking to hire top talent or advance your career? Our expertly researched salary guide for 2024 provides valuable insights into telecom positions!

Telecommunications Operations Manager Core Duties and Qualifications

The telecommunications operations manager is a key role for telecommunication organizations in the smooth functioning of the network and customer satisfaction by providing optimal and continuous service to the clients.

The telcom operation manager’s role is to manage the daily activities, check on the service quality, and ensure that the telecom systems are reliable and complete, but also they need to observe all the standards and regulations of the industry.

Desired Profile For A Telecommunications Operations Manager

Roles and Duties

This position is a significant factor in the work of keeping operation systems and processes agile, cost – effective and capable of reacting to the fast changes that occur in telecommunications industry, while also performing the following duties and responsibilities:
  • Supervision of daily telecom operation remains vital for the maintenance of network reliability and efficiency.
  • Oversee and administer operational performance measures to sustain continuous development.
  • Plan, oversee problems, and resolve issues related to the telecommunication systems and infrastructure.
  • Interacts with cross-functional teams, suppliers, and stakeholders to fulfill operational objectives.
  • Implement strategies to reduce downtime and improve the efficiency of service delivery.
  • Make sure that the telecom industry regulations, standards, and quality measurements are followed.
  • Develop budgets for telecommunication operations and reduce operating costs as well.
  • Organize and teach staff to improve their work performance and technical know-how.
  • Develop and apply new ideas for improving the telecommunication service to a high standard.
  • Work with the leaders to coordinate the operational plans with the organizational goals.

Qualifications And Certifications

The following includes the requirements in education for the job of a telecom operation manager as posted by the employers:

  • Required bachelor’s degree or equivalent in:
    • Telecommunications engineering
    • Electrical engineering
    • Information technology
    • Computer science
    • Related field.
  • Master’s degree in telecommunications, information technology, business administration (MBA), or related field.
  • Professional certifications of Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Project Management Professional (PMP), Certified Information Systems Security Professional (CISSP), and others are suggested.

Skills And Expertise

The following is the list of required skill sets and experience for the role of telecom operation manager:

  • 8- 12 years of prior professional experience in telecommunications operations, network management, or related roles.
  • Understanding of networking protocols, network architecture (LAN, WAN, Wi-Fi, WiMAX), cloud computing platforms (AWS, Azure, Google Cloud), etc.
  • Knowledge of standards, rules and regulations of telecommunication industry.
  • Good communication and interpersonal skills.
  • Crisis management and project management skills.
  • Organizational skills and time management ability.
  • Strong leadership and team management skills.
  • Ability to think and act strategically in solving issues.
  • High attention to detail and situations.

RFS HR Consultancy, a Premier Telecom Recruitment Provider in the UAE, specializes in connecting top telecommunication companies with talented telecom professional.

Explore our platform for the latest telecom positions at top telecommunication firms.

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